About Us Wue Limited is always here to help. Please feel free to get in touch with us at any time via email or phone regarding questions about your order or any other general questions, comments or feedback. We are available via phone Monday to Friday from 9am to 6pm; Saturday from 9am to 12noon. email: info@wuegem.com phone: +44 (0) 7531788976

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment via Paypal. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. MODIFICATIONS Wue reserves the right to make changes to its site and its content (including prices, descriptions, and inventory) without notification to any user or customer. WEBSITE USAGE 1) Use of this website means that you agree to be bound by the site’s Terms & Conditions. If you do not agree to the Terms & Conditions of use, you must not use this site. 2) Wue reserves ownership of copyright on all items featured on its website including design, text, layout, graphics, coding and the selection and arrangement of items included on the site. In particular all photos used on the website are copyright of Wue and may not be used for any purpose without written permission from Wue. Permission is given to copy or print from this site for the sole purpose of placing an order with Wue and for using the site as a shopping and catalogue resource. Any other usage whatsoever without prior written permission from Wue is strictly prohibited. 3) Wue reserves the right to change, modify, substitute or remove, without notice, any information on this site, as deemed necessary by Wue. 4) This site may provide links to other websites not related to Wue. The content of any such sites is not under our control; accordingly we do not accept any responsibility or liability for the content of these sites. Neither do these links signify endorsement of these sites in any way whatsoever. 5) Access to this site and the materials within are supplied free of charge. Whilst we will use our best endeavours to ensure availability of access, we cannot guarantee and do not warrant that you will have continuous access to this site. Neither do we warrant that the site shall be free from viruses or other harmful components. 6) You shall not cause any nuisance, annoyance or inconvenience to us, our customers or our users of the site. LAW 1) The Terms & Conditions and all disclaimers and other materials on this site shall be governed by and construed in accordance with English law and all disputes shall be referred to the exclusive jurisdiction of the English courts to which all parties shall submit. 2) Except in relation to liability for death or personal injury, for which no limit applies, the liability of Wue for direct loss arising out of the use of this website, whether based on contract, tort, strict liability or otherwise, is limited to the total value of the transaction under which the claim arises. In no event shall Wue be liable for any consequential loss whatsoever arising out of use of this site. 3) Any failure by us to exercise or enforce any right or provision of the Terms & Conditions shall not constitute a waiver of such right or provision. 4) If any provision included herein, in whole or part, shall be found to be invalid or unenforceable (by a court or other such competent body) the validity of the other provisions of these terms shall not be affected. 5) Wue reserves the right to vary the Terms & Conditions from time to time as it sees fit. Such variations shall become effective immediately upon posting to the site and by continuing to use the site; you shall be deemed to accept any such variations. 6) Nothing herein above shall affect your statutory rights.

Shipping And Handling All orders are usually processed and shipped out within 2 to 3 business days with the exception of bespoke pieces. Wue is not responsible for service transit time. Transit times are provided by the carrier and may vary with package origin and destination, particularly during peak periods. All orders are shipped via Royal Mail or FedEx. All shipping costs are determined by the value of the items purchased and the destination address. Orders to shipping addresses within the United Kingdom under £50: Recorded delivery (Royal Mail) Orders to shipping addresses within the United Kingdom over £50: Special delivery (Royal Mail) Orders to shipping addresses outside the United Kingdom under £500: Airsure/International Signed for (Royal Mail) Orders to shipping addresses outside the United Kingdom over £500: Courier Once an order is given to a shipping carrier, the package then becomes that carrier's responsibility and Wue is no longer liable. All orders shipped via Royal Mail automatically include up to £500 (or to the value of the items) insurance. If you would like to include insurance on a courier delivery for an order of over £500, please contact us directly. If you have any questions regarding shipping, please email us at: info@wuegem.com or call us at +44 (0) 7531788976.

Delivery Schedule We deal with your order right away. We will normally send your order to you within 10 business days and international orders are generally received within 20 days except for bespoke pieces. If you do not receive your order within these time frames, please contact us to track your order for you. Alternatively, we can provide you with the Tracking Number (Royal Mail) for your parcel so that you can keep track of the delivery for your order.

Back Orders While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. In this case, we will back order for you and notify you by email the expected ship date. You will always be emailed with the option to cancel your order if you would rather not wait. A few of the items on the website always need to be special ordered because we don't keep them in stock. In those cases, the lead time is indicated on the product information page.

Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. VAT charges are included in the listed prices. We collect 17.5% VAT on all orders shipped to addresses in UK or the European Union. VAT charges are included in the listed prices. Residents in other countries outside the UK or EU are responsible for complying with local tax laws.

Credit Card Security Fulfilment of credit card orders is via Paypal using their fully encrypted handling process. For more information please see: https://www.paypal.com/cgi-bin/webscr?cmd=xpt/general/PBPInfo-outside

Guarantee We stand by the quality of our products and guarantee your satisfaction. If you have a concern about a particular product, please contact customer service at +44(0)7531788976.

Privacy Policy Wue respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.

Returns Policy Returns are gladly accepted within 14 days for store/website credit or exchange. We do not provide refunds or cash back. All returned items must be returned in original, sealable and unused condition with the original packing materials. Please make sure that items are well packed (additional packaging may be necessary) and insured for the full amount. A restocking fee may apply to any order not received in good condition. Shipping cost are non-refundable and all costs for return shipment are the responsibility of the customer. To make a return or exchange, you will need a Return Merchandise Authorization number. To obtain this, please email us at info@wuegem.com and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA # (which you'll need to include in the address field of your package) and the address for sending the return items. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #. Upon receipt of the shipment, Wue will contact you by email to confirm your website/ store credit. Please reference your RMA number when calling to check on the status of your return. DAMAGES/DEFECTIVE MERCHANDISE Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Call +44 (0) 7531788976 or email info@wuegem.com for a return authorization on damaged items. **Please note that all pearl necklaces are traditionally strung on thread (or for some bracelets, on strong beading elastic) so it is normal that the pearls may need to be re-strung over time. Strain, stress, spraying perfume or contact with sharp objects on the necklace/bracelet can cause it to snap prematurely. In the event of your necklace/bracelet having snapped, Wue is happy to help restrung your necklace/bracelet but please note that a small charge will incur for restringing and all costs for return shipment are the responsibility of the customer.